Nancy,

For whatever reason I can’t seem to leave a review on Google for your great Company but I’ll send my thanks to you and ask that you please forward to the appropriate parties.

Having a water problem on a holiday weekend isn’t much fun but it was such a great relief to get in touch with SERVPRO and experience your quick service.  Austin and Jeff were so good about letting me know what needed to be done and what to expect and then doing it; you were very kind to return my calls in a timely manner and to let me know the amount charged to my card; and it was also surprising that the production manager, Nathan, showed up to make certain all was done properly - very impressive and what a great Team ....

Please extend my “thanks” to all and I will certainly recommend your services to Castleridge - our neighborhood.

Sincerely,

Dolores Krug

Sent from my iPad

On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."

I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.

I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL

I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.

So great job! Share this letter! And by the way, I hope I never see yall again!

SERVPRO for life.

They were all very kind and so understanding.

Very pleased. 5 star crew.

Excellent service! We use SERVPRO for our clients, so why wouldn't I use SERVPRO for my home.

I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well

Words cannot explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.

SERVPRO of Grand Prairie was very professional and always responded quickly to any request and need that we had. They made every effort to save our floors from having to be replaced, but unfortunately they were not able. We would recommend to anyone this company to handle any problems that they are having with restoration in our home.

Prompt & Courteous, Excellent Service.

Was really impressed with the fast response time and great team. Great job.